Key Account Manager (Software)

Job title: Key Account Manager (Software)

Employment: Permanent

Location: Hybrid, UK based

Travel: International travel opportunities

Salary: Excellent basic salary and benefits, plus higher earning potential

Benefits: 24 days holiday, paid birthday day off, paid volunteer day, holiday buy & sell, Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!

The Role Overview

Join us as a Key Account Manager to drive growth across our existing SaaS customer base. You’ll manage strategic relationships, identify expansion opportunities, and ensure long-term success with our SAP Certified supply chain solutions trusted by global enterprises.

You’ll focus on maximising customer value, driving account growth, and maintaining high satisfaction and retention levels. Supported by our customer success team, technical specialists, and mentoring from leadership, you'll have the autonomy and resources to grow our most valuable accounts.

Essential:

• Proven track record in SaaS account management, customer success, or similar customer-facing roles within software/technology companies

• Experience managing enterprise-level B2B customer relationships with annual contract values of £50K+

• Demonstrated ability to identify and execute upselling and cross-selling opportunities within existing accounts

• Strong understanding of SaaS business metrics including churn, expansion revenue, net revenue retention, and customer lifetime value

• Experience managing renewal processes and contract negotiations

• Ability to build and maintain strategic relationships with C-level executives and senior stakeholders

Highly Advantageous:

• Experience with Supply Chain, Warehouse Management, ERP, SAP, or similar enterprise software solutions

• Background in managing SaaS customers within Manufacturing, Logistics, or Supply Chain industries

• Track record of achieving account growth targets and customer retention KPIs

• Experience with account planning, customer success methodologies, and value realization frameworks

• Understanding of software implementation processes and customer onboarding journeys

Key Competencies:

• Excellent relationship building and communication skills

• Strategic thinking and account planning capabilities

• Strong negotiation and commercial acumen

• Ability to understand complex technical solutions and translate business value

• Customer-centric mindset with focus on long-term partnership development

• Results-driven approach with ability to work autonomously

• Orchestrate internal resources across Marketing, SDR and Pre-Sales to execute growth plans

The Config Team

• A leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people.

• Why Apply for This Position with The Config Team

• Generous sales bonuses and annual salary reviews with strong earning potential from account growth

• UK & Australian based, with international business expensed travel opportunities to visit key customers

• Hybrid working and modern day working practices to support work-life balance

• Celebrate being part of an Investors In People Gold Accredited organisation

• Excellent career progression and L&D opportunities available within our growing sales team

• Opportunity to work with globally recognised customers and build lasting strategic partnerships

• Established customer base providing immediate opportunities for relationship building and growth

Find out more about Life At The Config Team on Glassdoor where we are proud that current and past colleagues highly rate us: https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

Our Values: Teamwork – Skills – People – Customers – Innovation – Results

If you would like to find out more, we would love to hear from you soon. Please submit your CV.